Please read these Terms of Service carefully before using CRMSoftware.US. These Terms govern your use of our platform and constitute a binding legal agreement.
Table of Contents
By accessing or using the CRMSoftware.US platform and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you (or the entity you represent) ("Customer," "you," or "your") and CRMSoftware.US, Inc., a Delaware corporation ("Company," "we," "our," or "us").
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
CRMSoftware.US provides a cloud-based customer relationship management (CRM) software platform that enables businesses to manage customer contacts, track sales pipelines, automate workflows, generate reports, and integrate with third-party tools (the "Service").
The Service is offered on a subscription basis with different tiers (Starter, Professional, Enterprise) as described on our pricing page at crmsoftware.us/pricing. Features available to you depend on your subscription plan.
We reserve the right to modify, enhance, or discontinue any aspect of the Service at any time, with reasonable notice to you where material changes affect your use of the Service.
To use the Service, you must create an account. You agree to:
Provide accurate, complete, and current information during registration and update it as needed.
Maintain the security and confidentiality of your password and account credentials.
Notify us immediately at security@crmsoftware.us if you suspect any unauthorized access to your account.
Accept all responsibility for activities that occur under your account.
You are responsible for all users who access the Service under your account (your "Users"). You must ensure that Users comply with these Terms. You must maintain commercially reasonable security measures to prevent unauthorized access to your account.
We will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain security.
Subscription Terms: The Service is provided on a recurring subscription basis. By subscribing, you authorize us to charge your payment method on a monthly or annual basis (as selected) until you cancel.
Pricing: Subscription fees are as listed on our pricing page and are subject to change with 30 days' notice. Price changes will take effect at the start of your next billing period.
Free Trial: New accounts may be eligible for a 14-day free trial. No credit card is required to start a free trial. At the end of the trial, you must subscribe to continue using the Service or your account will be suspended.
Payment Processing: All payments are processed securely via Stripe. You agree to keep valid payment information on file. If a payment fails, we will notify you and attempt reprocessing for up to 7 days before suspending your account.
Taxes: Prices are exclusive of applicable taxes. You are responsible for paying all applicable taxes.
Refunds: We offer pro-rated refunds for annual subscriptions cancelled within 30 days of the billing anniversary. Monthly subscriptions are non-refundable except where required by law.
You agree not to use the Service to:
Violate any applicable laws or regulations, including data protection and privacy laws.
Store, transmit, or process any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene.
Infringe upon the intellectual property rights of others.
Transmit malware, viruses, or other malicious code.
Attempt to gain unauthorized access to other accounts, computer systems, or networks.
Use the Service to send unsolicited commercial communications (spam).
Reverse engineer, decompile, or disassemble the Service.
Interfere with or disrupt the integrity or performance of the Service or its servers.
Use automated means to access the Service (other than our official API) without our permission.
Engage in any activity that causes unusual burdens on our infrastructure.
We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice.
Ownership: You retain full ownership of all data, content, and information you submit to the Service ("Customer Data"). We claim no intellectual property rights over your Customer Data.
License to Us: By using the Service, you grant us a limited, non-exclusive, worldwide license to store, process, and use your Customer Data solely to provide and improve the Service.
Data Processing: We process Customer Data in accordance with our Privacy Policy and any applicable Data Processing Agreement.
Your Responsibility: You are responsible for the accuracy, quality, and legality of Customer Data, ensuring you have the right to submit it to the Service, and for all Customer Data stored within your account.
Data Export: You may export your Customer Data at any time in CSV or JSON format. We will assist with bulk exports upon request.
Data Deletion: Upon termination, you may request deletion of Customer Data. We will permanently delete your data within 30 days of a valid deletion request, subject to legal and regulatory retention requirements.
Our Intellectual Property: The Service, including its software, algorithms, user interface, design, text, graphics, logos, and documentation, is owned by CRMSoftware.US and protected by intellectual property laws worldwide. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during your subscription term.
Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Service without compensation to you.
Trademarks: "CRMSoftware.US" and our logos are trademarks of CRMSoftware.US, Inc. You may not use our trademarks without prior written permission.
Each party may receive confidential information from the other party in connection with the Service ("Confidential Information"). Confidential Information includes, without limitation, technical data, business plans, pricing, financial information, and the terms of any agreement.
Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose such information to third parties without prior written consent; and (c) use Confidential Information only to exercise rights or fulfill obligations under these Terms.
This confidentiality obligation does not apply to information that: (i) is or becomes publicly known without breach; (ii) was rightfully known prior to disclosure; (iii) is independently developed without use of Confidential Information; or (iv) must be disclosed by law, with prompt notice to the disclosing party.
Uptime SLA: We commit to 99.9% monthly uptime for the Service. In the event of downtime exceeding the SLA, Enterprise customers may request service credits as specified in their agreement.
Planned Maintenance: We will provide advance notice of planned maintenance windows via email and our status page at status.crmsoftware.us.
Support: Customer support is available via email, chat, and phone depending on your plan. Response times vary by plan tier as described on our pricing page.
Modifications: We reserve the right to modify or discontinue the Service or any feature with reasonable notice. We will not be liable if we modify or discontinue the Service with reasonable notice.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRMSOFTWARE.US BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $500 USD.
THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
You agree to defend, indemnify, and hold harmless CRMSoftware.US and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data; or (d) any third-party claims related to your use of the Service.
Termination by You: You may cancel your subscription at any time through your account settings or by contacting support@crmsoftware.us. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.
Termination by Us: We may suspend or terminate your access to the Service immediately without notice if you violate these Terms, fail to pay fees, engage in fraudulent activity, or if we are required to do so by law.
Effect of Termination: Upon termination, your license to use the Service ends and you must cease all use. Sections regarding intellectual property, confidentiality, disclaimers, limitation of liability, and governing law survive termination.
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Informal Resolution: Before filing a formal dispute, you agree to contact us at legal@crmsoftware.us to attempt informal resolution in good faith.
Binding Arbitration: Any dispute not resolved informally within 60 days shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California. The arbitrator's decision shall be final and binding.
Class Action Waiver: YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION AGAINST US.
Exceptions: Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for IP infringement, data security breaches, or unauthorized use.
We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect.
If you do not agree to the updated Terms, you may terminate your subscription before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms of Service, please contact us:
CRMSoftware.US, Inc.
Legal Department
123 Market Street, Suite 400
San Francisco, CA 94105, United States
Email: legal@crmsoftware.us
Phone: +1 (800) 555-0199
For technical support: support@crmsoftware.us
For privacy matters: privacy@crmsoftware.us